Shipping policy

Where we ship from

Orders ship from our warehouse in Vilnius, Lithuania, within the European Union.

Where we deliver

Available delivery countries are shown at checkout. We do not deliver to Russia or Belarus.

Estimated delivery times

Standard delivery usually takes 1-4 working days from ordering, including order preparation and transport.

Working days are Monday to Friday, excluding public holidays. These are estimates rather than guaranteed arrival dates. Delivery can take longer because of carrier disruption or customs clearance. This does not affect your legal rights concerning late delivery.

We email your tracking information when your order is dispatched.

Shipping charges

Available shipping methods and their charges, including any free shipping available for your order, are shown in your cart and at checkout before payment.

If priority delivery is available for your address, its price and delivery estimate are shown separately at checkout.

Customs and taxes

Deliveries within the EU do not incur import customs charges.

For the UK, Switzerland, the United Arab Emirates and other destinations outside the EU, import VAT, customs duties or carrier clearance fees may apply. Charges collected by us are shown at checkout. Other applicable import charges may be collected by the carrier or customs authority on delivery.

Returns

Unused items in their original packaging can be returned under our 60-day returns offer, with a free prepaid return label. Separate legal cancellation rights apply to EU and UK consumers. See our Refund Policy for the conditions, cancellation instructions and refund deadlines.

Contact

For delivery questions, email hello@magnimoo.com with your order number.