Refund policy

60-day returns for unused items

You have 60 calendar days after delivery to request a return of unused items in their original packaging. This is a voluntary offer available in all countries we deliver to. A magnetic wall that has been installed does not qualify under this offer. This condition does not limit your legal cancellation rights or your rights if an item is faulty.

To request a return, email hello@magnimoo.com. Include your order number or other information that helps us identify your purchase. We will send return instructions and a free prepaid return label.

For returns under this voluntary offer, we refund the returned item's purchase price within 14 calendar days after receiving it. Original delivery charges are not refunded unless required by law.

Your legal right to cancel: EU and UK consumers

You can cancel your purchase without giving a reason. The cancellation period ends 14 calendar days after the day you, or someone you nominate other than the carrier, receive the goods. If goods from one order arrive separately, the period ends 14 calendar days after the day you receive the last item. You may also cancel before delivery.

Tell us your decision in a clear statement sent to hello@magnimoo.com or by post to: MB Angry Sheeps, Švyturio g. 20-14, 10212 Vilnius, Lithuania. You may use the cancellation form below, but it is not compulsory. Sending your cancellation statement before the deadline is sufficient; you do not need our approval.

Send the goods back without undue delay and within 14 calendar days after telling us you are cancelling. Posting them before that deadline is sufficient. Contact us for a free prepaid return label and return instructions.

You may unpack and inspect the goods as you would in a shop. Being unused or having the original packaging is not a condition of this legal cancellation right. Please package returns securely.

You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits such a deduction. Removing the adhesive liner, installing or cutting a magnetic wall may reduce its value, but does not automatically remove your cancellation right.

Refunds following legal cancellation

For EU withdrawals, we refund you without undue delay and within 14 calendar days after being informed of your cancellation. Unless we have offered to collect the goods, we may withhold payment until we receive them or you provide evidence of sending them back, whichever happens first.

For UK cancellations where we have not offered collection, we refund you without undue delay and within 14 calendar days after receiving the goods or evidence of sending them back, whichever happens first. If we have offered collection, the refund deadline is 14 calendar days after being informed of your cancellation.

When you cancel the whole order, the refund includes the cost of our least expensive standard delivery option. Any extra amount paid for a more expensive delivery option is not refundable.

We use your original payment method unless you expressly agree otherwise, without charging a refund fee. Your payment provider may take additional time to display the payment.

Faulty, damaged or incorrect items

Email hello@magnimoo.com if your item is faulty, damaged or different from what you ordered. Include your order details and, if possible, photographs to help us understand the problem.

Your remedies may include repair, replacement, a price reduction or a refund, as required by applicable consumer law. Necessary return costs for these remedies are our responsibility. The unused-item and original-packaging conditions of our voluntary offer do not restrict these rights.

EU consumers have a legal guarantee of at least two years for goods that are faulty or do not match their description. Longer or additional rights may apply under your local law.

Customers in Switzerland and other destinations

Swiss law does not provide a general 14-day cancellation right for ordinary online purchases. Our voluntary 60-day offer still applies. Nothing in this policy limits mandatory rights under the law applicable to your purchase.

Return address

MB Angry Sheeps (Magnimoo), Rinktinės g. 48B, 09318 Vilnius, Lithuania

Optional cancellation form

To: MB Angry Sheeps, Švyturio g. 20-14, 10212 Vilnius, Lithuania; hello@magnimoo.com

I/We hereby cancel my/our contract for the purchase of the following goods:

Goods:

Ordered on / received on:

Consumer name(s):

Consumer address:

Date:

Signature(s), only if submitted on paper:

Delete whichever wording does not apply.